Getting Started

Blocking zero-value ($0) carts from proceeding through checkout

This document explains how to prevent customers from placing orders that have a total value of $0. This is useful to avoid unwanted orders, especially when you're offering free items as part of a gift-with-purchase promotion.

Last updated on 14 Jan, 2026

Here's how to turn on this feature:

1

Go to the "Settings" page in the EG app.

2

Find the section labeled "Checkout validations."

3

Check the box next to "Block customers from checking out with zero value carts."

4

Click the "Save" button.

Once you've done this, customers won't be able to complete checkout if their cart only contains items with a $0 value. Customers trying to checkout with only the free gift will see this screen and be unable to pay and checkout:

Important : This feature only works with Shopify's standard checkout. If you use a third-party checkout, this setting won't have any effect.

Was this page helpful?