Getting Started

Getting Started With EG

EG FAQs

How to Create A Rule For EG

Blocking zero-value ($0) carts from proceeding through checkout

This document explains how to prevent customers from placing orders that have a total value of $0. This is useful to avoid unwanted orders, especially when you're offering free items as part of a gift-with-purchase promotion.

How to trigger a rule using a specific combination of products or collection items

Do you want to offer an EG rule where customers can only activate the promo when they have a certain combination of products or items from a collection? For example, you want to add a free gift when the customer’s cart contains 2 blue t-shirts and 1 pair of trousers. The following instructions guide you on how you achieve this with EG

How to create a discount for your EG rule

You can create a discount from the EG rule page to match the criteria set on the rule. The action product can be discounted by an EG automatic discount, a Shopify automatic discount or a Shopify promo code.

Why can't I see all of my products in the product picker?

How to activate the EG app on your store

Prevent hidden line item properties showing in your theme (_Gifted)

Using Test Mode

Test mode lets you preview a rule on your live storefront — including its trigger threshold, reverse behaviour, popups, notifications, banners and reminder banners — before you activate it for real shoppers. While test mode is on, the rule is hidden from normal traffic; only people who open your store via the test link will see it run.

EG Troubleshooting

If you are having a problem with EG or you can't see the reward product in your customers' orders, we recommend you have a read through these common issues to see if it solves the problem.